Moab Support Forum > ICC Profiles not downloading
A recent update to Safari in MacOS has created issues with our profile download page- as an alternative, Firefox and Chrome are both working properly for downloads.
Unfortunately, I'm using Chrome, and it's not downloading either.
We're working to fix this bug and apologize for the inconvenience. We hope to have this fixed soon.
Please email us at info [at] legionpaper.com with the profile you need and we can email it to you.
The download page had been fixed. Thanks for your patience as we had this issue resolved.
I had the same problem with Chrome. After reading your reply, it gave the idea to try to download with Microsoft Edge and it worked very well.
I am also finding that none of your icc profiles will open. I am using windows 10 and downloading with chrome. When I right-click install profile nothing happens. The same is found when downloading from microsoft edge like the above replies suggested.
When you right-click and select 'install profile' it will appear that nothing happens, but Windows copies the profile to the appropriate folder without notification. To double-check you'll need to open the profiles folder and make sure they were copied here: windows\system32\spool\drivers\color
If the profiles are not copying, make sure they downloaded with the .icc extension and try again, or you can manually move them to the above folder.
I found them, thanks!
None of your icc profiles are downloading for some reason, are they temporarily down? I've downloaded profiles many times, so unless there's something drastically new, I don't think I'm missing anything.